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How Did CRM Software Begin?

There’s an interesting story from SoftwareAdvice.com about the origin of ACT!, the first contact management and Customer Relationship Management (CRM) software.

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My Favorite Quotes from the Platform Rant

A product is useless without a platform, or more precisely and accurately, a platform-less product will always be replaced by an equivalent platform-ized product.

But making something a platform is not going to make you an instant success. A platform needs a killer app.

Accessibility [is] the most important thing in the computing world.

The. Most. Important. Thing.

– From Stevey’s Google Platforms Rant

More Social, Less Media

You should read the Occam’s Razor blog’s post about measuring social media.  It suggests that you try to measure social media interactions as conversations, amplifications, and applauses from your readers.

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