Month: October 2011

There’s an interesting story from SoftwareAdvice.com about the origin of ACT!, the first contact management and Customer Relationship Management (CRM) software.

A product is useless without a platform, or more precisely and accurately, a platform-less product will always be replaced by an equivalent […]

You should read the Occam’s Razor blog’s post about measuring social media.  It suggests that you try to measure social media interactions as conversations, […]